I created a request at one rate, but received an amount at a different rate. Why?
Exchange directions where you send or receive cryptocurrencies have different exchange conditions compared to other types. The exchange rate is finalized only at the moment funds are credited to our account and will be recalculated at the market rate at the time of receipt, regardless of whether it has increased or decreased. We accept payments to exchange wallets, and the exchange requires a specific number of blocks for payment confirmation and subsequent crediting of coins to the wallet. If you have any additional questions, please contact our support team via the online chat on the website (icon in the bottom right corner) or email [email protected]
The payment time for my request is running out, but my crypto exchange is delaying the transfer of coins. What should I do?
There's no need to worry! The address assigned for payment of the request remains in our system permanently. If coins arrive at the exchange address after the request has been canceled due to a timeout, the exchange will not be completed automatically. You need to wait until the exchange finishes transferring funds and the transaction receives the required number of confirmations in the blockchain. After that, you can contact support. Our operators will check the receipt of coins to your address and process the exchange manually.
Exchange directions where you send or receive cryptocurrencies have different exchange conditions compared to other types. The exchange rate is finalized only at the moment funds are credited to our account and will be recalculated at the market rate at the time of receipt, regardless of whether it has increased or decreased. We accept payments to exchange wallets, and the exchange requires a specific number of blocks for payment confirmation and subsequent crediting of coins to the wallet. If you have any additional questions, please contact our support team via the online chat on the website (icon in the bottom right corner) or email [email protected]
The payment time for my request is running out, but my crypto exchange is delaying the transfer of coins. What should I do?
There's no need to worry! The address assigned for payment of the request remains in our system permanently. If coins arrive at the exchange address after the request has been canceled due to a timeout, the exchange will not be completed automatically. You need to wait until the exchange finishes transferring funds and the transaction receives the required number of confirmations in the blockchain. After that, you can contact support. Our operators will check the receipt of coins to your address and process the exchange manually.
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2026-06-05 14:00:21
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