SITE RULES
1. TERMS AND DEFINITIONS
1.1. Obmen.money — is a semi-automated service located on the Internet at https://obmen.money/ and offering its services through a special program interface to all Users (hereinafter referred to as the Service).
1.2. User — any individual or legal entity that has agreed to all the terms offered by the Service and has joined this agreement.
1.3. Electronic Units (Title Units) — accounting units of the relevant electronic payment systems, representing a certain volume of claims or other rights arising from the contract of the electronic payment systems with their users.
1.4. Exchange of Title Units — an automated Internet service provided by the Service in accordance with these rules.
1.5. Payment System — a software and hardware product developed by a third party and serving as a system for accounting electronic units and organizing mutual settlements among its users.
1.6. Payment — transfer of electronic units from the payer to the recipient.
1.7. Operation (Request) — information submitted by the User using the Service's electronic tools, indicating their intention to use the Service's services under the terms offered by the Service and specified in the request parameters.
2. GENERAL CONDITIONS
2.1. This agreement governs the relationship between the User and the Service regarding the services provided by the Service to the User, and it supersedes all previous agreements between the Service and the User on this subject.
2.2. This agreement does not cancel the existing legislation of the countries of registration and location of the Service and the User, nor the contractual relations between the User and the electronic payment system(s).
2.3. This agreement is considered accepted under the terms of a public offer, accepted by the User when submitting a Request, which is an integral part of this agreement.
2.3.1. The public offer refers to the information displayed by the Service about the parameters and conditions of the Request.
2.3.2. The main component of the public offer is the actions completed at the end of submitting the Request by the User, indicating their clear intention to execute the transaction on the terms offered by the Service prior to completing the Request.
2.3.3. The time, date, and parameters of the request are automatically recorded by the Service at the time of request completion.
2.3.4. The User has a 40-minute period from the time of request completion to accept the offer to execute a transaction with the Service under the conditions described in the User’s Request.
2.4. This agreement takes effect from the moment the full amount of Title Units specified in the Request is received from the User to the Service’s requisites.
2.5. This agreement terminates upon the receipt by the User’s specified requisites of the Electronic Units in the amount provided by the User’s Request, or upon the cancellation of the request.
2.6. The parties recognize this electronic agreement as legally equivalent to a contract executed in written form.
2.7. The Service reserves the right to make unilateral changes to this agreement without notifying the User, but with the obligation to publish the current version of the agreement on this page.
3. SUBJECT OF THE AGREEMENT 3.1. Through the use of technical methods, the Service undertakes to perform the exchange of Title Units for a commission fee from the User after the User submits a Request, by selling Title Units to persons wishing to purchase them for the amount specified in the User’s Request. The Service undertakes to transfer the monetary funds to the requisites specified by the User.
3.2. Any positive difference resulting from the actions described in clause 3.1 of this agreement, as an additional benefit received, is transferred to the Service as a premium fee for commission services.
4. TERMS OF SERVICE
4.1. User Requests are processed by the Service in strict accordance with the privacy policy (clause 5 of this agreement) and anti-money laundering and anti-fraud policies (clause 6 of this agreement).
4.2. The User can order services, manage the transaction process, and receive information about its execution progress only through the user interface provided by the Service.
4.3. Operations with electronic units are recorded by the Service in accordance with the rules, regulations, and format of the relevant electronic payment systems.
4.3.1 The Service reserves the right to suspend the execution of the User’s requests, including payouts, if reliable information is received indicating that the User has outstanding obligations to affiliated or partner services. To ensure security and maintain fair use of the platform, such information may be obtained from trusted third parties. Upon confirmation of the debt, the Service is entitled to: suspend current operations until the circumstances are clarified; notify the User of unresolved obligations; redirect the User to the appropriate service to resolve the situation; share with the partner service the information necessary to identify the User, strictly within the limits of applicable law and solely for the purpose of debt resolution. The User confirms their agreement with these terms and undertakes to independently resolve any financial disputes with the respective service.
4.4. Any completed operation conducted by the Service based on the User's Request is considered irrevocable, meaning it cannot be canceled after completion.
4.5. If Electronic Units are not received from the User within 30 minutes from the creation of the User’s Request to the requisites provided by the Service, the agreement on the terms specified in the Request is considered terminated by the Service unilaterally, as non-effective (clause 2.4 of this agreement), without notifying the User.
4.5.1. If the agreement is terminated, Electronic Units received after the above period will be returned to the sender's requisites within the following 24 hours. When returning funds, all commission fees for transferring Electronic Units are deducted from the received amount at the expense of the User. The Service is not responsible for any possible delays in returning funds if they are not due to the fault of the Service.
4.5.2. In cases where payment confirmation is required for manually processed operations without the Service having received the Electronic Units, the executor has the right to block the client’s requisites for repeated violations.
4.6. If Electronic Units are received by the Service in an amount different from that specified in the Request, the Service shall treat this as a directive from the User to recalculate the Request based on the actual amount of Electronic Units received.
4.6.1. If the amount of received Electronic Units differs from the amount declared by the User by more than 10%, the Service may unilaterally terminate the agreement by refusing to execute the Request and returning the received funds to the sender's requisites within the next 24 hours. In such cases, all commission fees for transferring Electronic Units are deducted from the received amount at the User’s expense. The Service is not responsible for any possible delays in returning funds if they are not due to the fault of the Service.
4.6.2. The User's Request will only be processed if there are sufficient funds received in the Service’s account. The User is responsible for timely funding of the Request.
4.6.3. If the amount of Electronic Units received is less than the minimum required amount, such a deposit is considered lost and is not subject to payment or return.
4.6.4. If Electronic Units are sent to our wallet through networks that we do not support, such a deposit is considered lost and is not subject to payment or return.
4.7. If the monetary equivalent is not sent to the requisites specified by the User within 24 hours from the start of the agreement, and there is no reason for blocking the Electronic Units received by the Service from the User’s Request, the User may request the termination of the agreement by canceling their Request and returning the Electronic Units in full.
4.7.1. The request for Request cancellation must be fulfilled by the Service only if, at the time of receiving such a request, the monetary equivalent has not been sent to the requisites specified by the User.
4.7.2. If the Request is canceled, the Electronic Units are returned by the Service to the sender's requisites within 24 hours from the moment of receiving the cancellation request. The Service is not responsible for any possible delays in returning funds if they are not due to the fault of the Service.
4.8. The User must ensure the accuracy and relevance of the information they provide in the payment order form. The payment will be considered valid if it is made based on the information provided by the User, even if it contains an error.4.8.1. When submitting a Request for funds withdrawal, the User must ensure that all information is accurate and complete. The Service is not responsible for transferring money to a person other than the one specified in the Request if the User provided incorrect requisites. In such cases, the User has the right to contact user support. The Service may assist in resolving the issue but does not guarantee a successful outcome.
4.9. The Service has the right to involve third-party providers to fulfill its obligations.
4.10. The Service has the right to cancel an ongoing operation and return the Electronic Units and/or financial funds contributed by the User, with reimbursement of payment system commissions to the User, without explanation.
4.10.1 The Service has the right to cancel the execution of an application in the Fiat-Cryptocurrency direction without giving reasons, if the Electronic units and/or financial resources are not deposited by the user into the exchange office account
4.11. The Service reserves the right to deny further services to the User in the event of any violation of the terms of this agreement by the User.
4.11.1. If the Service refuses further service to the User, the Service notifies the User of its decision via email, after which it freezes the User's account and all current User Requests. The Service then returns the Electronic Units received through the User's Request to the sender's requisites within 24 hours of the refusal. In such cases, all commission fees for transferring Electronic Units are deducted from the received amount at the User's expense. The Service is not responsible for any possible delays in returning funds if they are not due to the fault of the Service.
4.11. 2. All subsequent Requests created by the User after the Service’s refusal to continue serving the User will be automatically frozen. Accounts associated with these Requests will be blocked.
4.12. In cases where unforeseen circumstances arise during the processing of a User’s request, which prevent the Service from fulfilling the terms of the agreement, the request processing period will be extended accordingly for the duration of the force majeure. The Service is not liable for overdue obligations. Unforeseen circumstances may include any factors beyond the Service's control.
4.13. In the event of a User’s debt to the Service, the latter has the right to immediately deduct the specified amounts from the User's active Request (if any).
4.14. The Service does not issue receipts or invoices upon the User's request.
5. PRIVACY POLICY
5.1. To conduct transactions, the Service collects personal data from the User, which the Service agrees to store in an encrypted form, not disclose, and not share with third parties, except in cases described in clauses 5.4, 5.5, and 6.5 of this agreement.
5.2. All operations with Requests, as well as the transfer of personal data from the User to the Service, are conducted over an encrypted SSL channel with a 256-bit key.
5.3. The Service reserves the right to collect additional information about the User by any available means, if necessary. All information gathered as a result of this activity will not be disclosed or shared with third parties, except in cases described in clauses 5.4, 5.5, and 6.5 of this agreement.
5.4. The Service reserves the right to transfer the User's personal data and transaction details while maintaining their confidentiality status, upon an official written request / court decision / on its own initiative (if there is a need for investigation) to law enforcement authorities, as well as to the User themselves.
5.5. The Service reserves the right to share transaction details and the User's personal data related to the transaction upon an official request from the Electronic Payment System for internal investigations.
5.6. All collected data about the User, as well as details of their transactions, are stored in the Service's database for five years from the time of the last User Request completed by the Service.
5.7 All mandatory fields in the requests must contain accurate data, otherwise the Service has the right to cancel the request and return the funds to the sender, less the payment system or bank commission.
6. ANTI-MONEY LAUNDERING POLICY
6.1. In accordance with international law, the Service adheres to a number of rules and implements a series of procedures aimed at preventing the use of the Service for money laundering, i.e., actions aimed at reintroducing money or other assets of illicit origin back into the financial-economic market, presenting their acquisition and ownership as completely legal and normal, as well as conducting other illegal transactions.
6.2. To prevent illegal transactions, the Service imposes certain requirements on all Requests created by the User:
6.2.1. The sender and recipient of the Payment under the Request must be the same person. Transfers in favor of third parties are strictly prohibited when using the Service.
6.2.2. All contact information entered by the User in the Request, as well as other personal data provided by the User to the Service, must be accurate and fully verifiable.
6.2.3. It is strictly prohibited for the User to create Requests using anonymous proxy servers or any other anonymous internet connections.
6.3. To prevent illegal transactions, the Service:
— Uses an internal system for automated transaction analysis and User behavior (fraud prevention system), stopping any suspicious transactions by the User.
— Sets limits on the User's transactions depending on the User's identity verification level and country of origin.
— Adheres to the "Know Your Customer" policy.
— Verifies all data provided by the User using all available means.
6.4. The Service reserves the right to freeze the User's account and all current User Requests until the User provides copies of identity documents, the source of Electronic Units, and other information necessary to verify the transaction. The User, in turn, agrees to provide the requested documents within 7 business days of receiving the request for their submission or to request cancellation of the request.
6.4.1. If the User refuses to provide the requested documents, the Service reserves the right to deny further service to the User.
6.5. The Service reserves the right to refuse further service to the User, after which it will provide all information it has about the User, as well as all information about the User's transactions, to law enforcement authorities in cases where transactions are found to involve money laundering, financing terrorist organizations, fraud of any kind, or any other illegal and unlawful operations.
6.6. The Service reserves the right to verify by any available means the personal and any other information obtained from the User.
7. LIMITATION OF LIABILITY
7.1. The Service offers its services from 9:00 to 23:00 (Kyiv time), without days off and will strive to ensure that its software and hardware complex and Service operators perform duties as quickly as possible, approaching automation.
7.2. The Service provides its services on the terms described on the site pages, particularly in the exchange directions where unique conditions for transactions apply. The Service may establish unique conditions for some Requests.
7.3. By using the Service, the User agrees that the Service's liability is limited to the funds received from the User to execute the subject of this agreement, that the Service does not provide additional guarantees and bears no additional liability to the User, nor does the User bear additional liability to the Service, except in cases specified in clause 7.9.
7.4. The Service will make every effort but does not guarantee that its services will be available around the clock and daily. The Service is not liable for losses, lost profits, or other User expenses incurred due to the inability to access the site and the Service's services.
7.5. The Service is not liable for losses, lost profits, or other User expenses resulting from delays, errors, or malfunctions in bank payments or electronic transfers.
7.6. The Service is not liable for losses, lost profits, or other User expenses resulting from the User’s erroneous expectations regarding the Service’s rates, transaction profitability, and other subjective factors.
7.7. If the User provides incorrect information about the sender or recipient’s requisites in the payment details, the Service is not liable for any adverse consequences or damages arising from this error.
7.8. By using the Service, the User is solely responsible for paying taxes in accordance with the tax laws of their country of residence. The Service is not a tax agent and will not notify the User of any possible tax costs when using the Service.
7.9. The User guarantees to indemnify the Service (the managing company, directors, and employees) in cases of claims or complaints directly or indirectly related to the User’s use of the Service, except for damages caused by the Service’s own (intentional or negligent) actions.
7.10. The User guarantees that they are the owner of the funds used in their transactions or have the right to dispose of them. Furthermore, the User agrees that the accounts whose requisites are specified in the Request belong to them personally. Transfers of funds to third parties are strictly prohibited by the Service.
7.11. The User agrees to refrain from using the Service for fraudulent and illegal transactions and agrees that any attempt to exchange fraudulent capital will be prosecuted to the fullest extent of the law. The User’s actions may be considered illegal under the laws of the User’s country of residence and/or the country where the Service is registered.
7.12. The User agrees not to falsify communication flows related to the operation of the Service, not to interfere with its software and/or hardware, and not to exert any other influence capable of disrupting the normal operation of the Service, understanding that such actions will be prosecuted to the fullest extent of the law.
7.13. The User acknowledges that the content of the Service’s website is subject to protection under laws on property rights, intellectual property, and copyrights. Unauthorized use of this content is illegal.
7.14. The parties — User and Service — are not liable to each other for non-performance of obligations in cases of force majeure, including natural disasters, fires, floods, terrorist acts, civil unrest, changes in power, as well as malfunctions in the operation of electronic payment systems, power supply systems, communication networks, and internet service providers.
7.15. Funds transferred by the User to electronic payment systems and/or financial institutions are under their exclusive responsibility. The Service is not liable for the improper or illegal use of the features of electronic payment systems by the User or for misuse of the functionality of electronic payment systems. Relationships between the User and the electronic payment system and/or financial institution are governed by agreements between them.
8. PROCEDURE FOR FILING CLAIMS AND RESOLVING DISPUTES
8.1. Any conflicts related to the provision of services by the Service to the User are resolved through communication between the User and the Service administration based on the terms of this User Agreement.
8.1.1. All complaints regarding this User Agreement may be submitted electronically to the email address specified on the Service's website.
8.2. If it is impossible to resolve issues through negotiations, the dispute is resolved in accordance with the applicable law of the Service’s place of registration.
When creating a request, be sure to indicate your valid email address! Any changes to the request data are possible only with confirmation from the email specified in the request.
1. TERMS AND DEFINITIONS
1.1. Obmen.money — is a semi-automated service located on the Internet at https://obmen.money/ and offering its services through a special program interface to all Users (hereinafter referred to as the Service).
1.2. User — any individual or legal entity that has agreed to all the terms offered by the Service and has joined this agreement.
1.3. Electronic Units (Title Units) — accounting units of the relevant electronic payment systems, representing a certain volume of claims or other rights arising from the contract of the electronic payment systems with their users.
1.4. Exchange of Title Units — an automated Internet service provided by the Service in accordance with these rules.
1.5. Payment System — a software and hardware product developed by a third party and serving as a system for accounting electronic units and organizing mutual settlements among its users.
1.6. Payment — transfer of electronic units from the payer to the recipient.
1.7. Operation (Request) — information submitted by the User using the Service's electronic tools, indicating their intention to use the Service's services under the terms offered by the Service and specified in the request parameters.
2. GENERAL CONDITIONS
2.1. This agreement governs the relationship between the User and the Service regarding the services provided by the Service to the User, and it supersedes all previous agreements between the Service and the User on this subject.
2.2. This agreement does not cancel the existing legislation of the countries of registration and location of the Service and the User, nor the contractual relations between the User and the electronic payment system(s).
2.3. This agreement is considered accepted under the terms of a public offer, accepted by the User when submitting a Request, which is an integral part of this agreement.
2.3.1. The public offer refers to the information displayed by the Service about the parameters and conditions of the Request.
2.3.2. The main component of the public offer is the actions completed at the end of submitting the Request by the User, indicating their clear intention to execute the transaction on the terms offered by the Service prior to completing the Request.
2.3.3. The time, date, and parameters of the request are automatically recorded by the Service at the time of request completion.
2.3.4. The User has a 40-minute period from the time of request completion to accept the offer to execute a transaction with the Service under the conditions described in the User’s Request.
2.4. This agreement takes effect from the moment the full amount of Title Units specified in the Request is received from the User to the Service’s requisites.
2.5. This agreement terminates upon the receipt by the User’s specified requisites of the Electronic Units in the amount provided by the User’s Request, or upon the cancellation of the request.
2.6. The parties recognize this electronic agreement as legally equivalent to a contract executed in written form.
2.7. The Service reserves the right to make unilateral changes to this agreement without notifying the User, but with the obligation to publish the current version of the agreement on this page.
3. SUBJECT OF THE AGREEMENT 3.1. Through the use of technical methods, the Service undertakes to perform the exchange of Title Units for a commission fee from the User after the User submits a Request, by selling Title Units to persons wishing to purchase them for the amount specified in the User’s Request. The Service undertakes to transfer the monetary funds to the requisites specified by the User.
3.2. Any positive difference resulting from the actions described in clause 3.1 of this agreement, as an additional benefit received, is transferred to the Service as a premium fee for commission services.
4. TERMS OF SERVICE
4.1. User Requests are processed by the Service in strict accordance with the privacy policy (clause 5 of this agreement) and anti-money laundering and anti-fraud policies (clause 6 of this agreement).
4.2. The User can order services, manage the transaction process, and receive information about its execution progress only through the user interface provided by the Service.
4.3. Operations with electronic units are recorded by the Service in accordance with the rules, regulations, and format of the relevant electronic payment systems.
4.3.1 The Service reserves the right to suspend the execution of the User’s requests, including payouts, if reliable information is received indicating that the User has outstanding obligations to affiliated or partner services. To ensure security and maintain fair use of the platform, such information may be obtained from trusted third parties. Upon confirmation of the debt, the Service is entitled to: suspend current operations until the circumstances are clarified; notify the User of unresolved obligations; redirect the User to the appropriate service to resolve the situation; share with the partner service the information necessary to identify the User, strictly within the limits of applicable law and solely for the purpose of debt resolution. The User confirms their agreement with these terms and undertakes to independently resolve any financial disputes with the respective service.
4.4. Any completed operation conducted by the Service based on the User's Request is considered irrevocable, meaning it cannot be canceled after completion.
4.5. If Electronic Units are not received from the User within 30 minutes from the creation of the User’s Request to the requisites provided by the Service, the agreement on the terms specified in the Request is considered terminated by the Service unilaterally, as non-effective (clause 2.4 of this agreement), without notifying the User.
4.5.1. If the agreement is terminated, Electronic Units received after the above period will be returned to the sender's requisites within the following 24 hours. When returning funds, all commission fees for transferring Electronic Units are deducted from the received amount at the expense of the User. The Service is not responsible for any possible delays in returning funds if they are not due to the fault of the Service.
4.5.2. In cases where payment confirmation is required for manually processed operations without the Service having received the Electronic Units, the executor has the right to block the client’s requisites for repeated violations.
4.6. If Electronic Units are received by the Service in an amount different from that specified in the Request, the Service shall treat this as a directive from the User to recalculate the Request based on the actual amount of Electronic Units received.
4.6.1. If the amount of received Electronic Units differs from the amount declared by the User by more than 10%, the Service may unilaterally terminate the agreement by refusing to execute the Request and returning the received funds to the sender's requisites within the next 24 hours. In such cases, all commission fees for transferring Electronic Units are deducted from the received amount at the User’s expense. The Service is not responsible for any possible delays in returning funds if they are not due to the fault of the Service.
4.6.2. The User's Request will only be processed if there are sufficient funds received in the Service’s account. The User is responsible for timely funding of the Request.
4.6.3. If the amount of Electronic Units received is less than the minimum required amount, such a deposit is considered lost and is not subject to payment or return.
4.6.4. If Electronic Units are sent to our wallet through networks that we do not support, such a deposit is considered lost and is not subject to payment or return.
4.7. If the monetary equivalent is not sent to the requisites specified by the User within 24 hours from the start of the agreement, and there is no reason for blocking the Electronic Units received by the Service from the User’s Request, the User may request the termination of the agreement by canceling their Request and returning the Electronic Units in full.
4.7.1. The request for Request cancellation must be fulfilled by the Service only if, at the time of receiving such a request, the monetary equivalent has not been sent to the requisites specified by the User.
4.7.2. If the Request is canceled, the Electronic Units are returned by the Service to the sender's requisites within 24 hours from the moment of receiving the cancellation request. The Service is not responsible for any possible delays in returning funds if they are not due to the fault of the Service.
4.8. The User must ensure the accuracy and relevance of the information they provide in the payment order form. The payment will be considered valid if it is made based on the information provided by the User, even if it contains an error.4.8.1. When submitting a Request for funds withdrawal, the User must ensure that all information is accurate and complete. The Service is not responsible for transferring money to a person other than the one specified in the Request if the User provided incorrect requisites. In such cases, the User has the right to contact user support. The Service may assist in resolving the issue but does not guarantee a successful outcome.
4.9. The Service has the right to involve third-party providers to fulfill its obligations.
4.10. The Service has the right to cancel an ongoing operation and return the Electronic Units and/or financial funds contributed by the User, with reimbursement of payment system commissions to the User, without explanation.
4.10.1 The Service has the right to cancel the execution of an application in the Fiat-Cryptocurrency direction without giving reasons, if the Electronic units and/or financial resources are not deposited by the user into the exchange office account
4.11. The Service reserves the right to deny further services to the User in the event of any violation of the terms of this agreement by the User.
4.11.1. If the Service refuses further service to the User, the Service notifies the User of its decision via email, after which it freezes the User's account and all current User Requests. The Service then returns the Electronic Units received through the User's Request to the sender's requisites within 24 hours of the refusal. In such cases, all commission fees for transferring Electronic Units are deducted from the received amount at the User's expense. The Service is not responsible for any possible delays in returning funds if they are not due to the fault of the Service.
4.11. 2. All subsequent Requests created by the User after the Service’s refusal to continue serving the User will be automatically frozen. Accounts associated with these Requests will be blocked.
4.12. In cases where unforeseen circumstances arise during the processing of a User’s request, which prevent the Service from fulfilling the terms of the agreement, the request processing period will be extended accordingly for the duration of the force majeure. The Service is not liable for overdue obligations. Unforeseen circumstances may include any factors beyond the Service's control.
4.13. In the event of a User’s debt to the Service, the latter has the right to immediately deduct the specified amounts from the User's active Request (if any).
4.14. The Service does not issue receipts or invoices upon the User's request.
5. PRIVACY POLICY
5.1. To conduct transactions, the Service collects personal data from the User, which the Service agrees to store in an encrypted form, not disclose, and not share with third parties, except in cases described in clauses 5.4, 5.5, and 6.5 of this agreement.
5.2. All operations with Requests, as well as the transfer of personal data from the User to the Service, are conducted over an encrypted SSL channel with a 256-bit key.
5.3. The Service reserves the right to collect additional information about the User by any available means, if necessary. All information gathered as a result of this activity will not be disclosed or shared with third parties, except in cases described in clauses 5.4, 5.5, and 6.5 of this agreement.
5.4. The Service reserves the right to transfer the User's personal data and transaction details while maintaining their confidentiality status, upon an official written request / court decision / on its own initiative (if there is a need for investigation) to law enforcement authorities, as well as to the User themselves.
5.5. The Service reserves the right to share transaction details and the User's personal data related to the transaction upon an official request from the Electronic Payment System for internal investigations.
5.6. All collected data about the User, as well as details of their transactions, are stored in the Service's database for five years from the time of the last User Request completed by the Service.
5.7 All mandatory fields in the requests must contain accurate data, otherwise the Service has the right to cancel the request and return the funds to the sender, less the payment system or bank commission.
6. ANTI-MONEY LAUNDERING POLICY
6.1. In accordance with international law, the Service adheres to a number of rules and implements a series of procedures aimed at preventing the use of the Service for money laundering, i.e., actions aimed at reintroducing money or other assets of illicit origin back into the financial-economic market, presenting their acquisition and ownership as completely legal and normal, as well as conducting other illegal transactions.
6.2. To prevent illegal transactions, the Service imposes certain requirements on all Requests created by the User:
6.2.1. The sender and recipient of the Payment under the Request must be the same person. Transfers in favor of third parties are strictly prohibited when using the Service.
6.2.2. All contact information entered by the User in the Request, as well as other personal data provided by the User to the Service, must be accurate and fully verifiable.
6.2.3. It is strictly prohibited for the User to create Requests using anonymous proxy servers or any other anonymous internet connections.
6.3. To prevent illegal transactions, the Service:
— Uses an internal system for automated transaction analysis and User behavior (fraud prevention system), stopping any suspicious transactions by the User.
— Sets limits on the User's transactions depending on the User's identity verification level and country of origin.
— Adheres to the "Know Your Customer" policy.
— Verifies all data provided by the User using all available means.
6.4. The Service reserves the right to freeze the User's account and all current User Requests until the User provides copies of identity documents, the source of Electronic Units, and other information necessary to verify the transaction. The User, in turn, agrees to provide the requested documents within 7 business days of receiving the request for their submission or to request cancellation of the request.
6.4.1. If the User refuses to provide the requested documents, the Service reserves the right to deny further service to the User.
6.5. The Service reserves the right to refuse further service to the User, after which it will provide all information it has about the User, as well as all information about the User's transactions, to law enforcement authorities in cases where transactions are found to involve money laundering, financing terrorist organizations, fraud of any kind, or any other illegal and unlawful operations.
6.6. The Service reserves the right to verify by any available means the personal and any other information obtained from the User.
7. LIMITATION OF LIABILITY
7.1. The Service offers its services from 9:00 to 23:00 (Kyiv time), without days off and will strive to ensure that its software and hardware complex and Service operators perform duties as quickly as possible, approaching automation.
7.2. The Service provides its services on the terms described on the site pages, particularly in the exchange directions where unique conditions for transactions apply. The Service may establish unique conditions for some Requests.
7.3. By using the Service, the User agrees that the Service's liability is limited to the funds received from the User to execute the subject of this agreement, that the Service does not provide additional guarantees and bears no additional liability to the User, nor does the User bear additional liability to the Service, except in cases specified in clause 7.9.
7.4. The Service will make every effort but does not guarantee that its services will be available around the clock and daily. The Service is not liable for losses, lost profits, or other User expenses incurred due to the inability to access the site and the Service's services.
7.5. The Service is not liable for losses, lost profits, or other User expenses resulting from delays, errors, or malfunctions in bank payments or electronic transfers.
7.6. The Service is not liable for losses, lost profits, or other User expenses resulting from the User’s erroneous expectations regarding the Service’s rates, transaction profitability, and other subjective factors.
7.7. If the User provides incorrect information about the sender or recipient’s requisites in the payment details, the Service is not liable for any adverse consequences or damages arising from this error.
7.8. By using the Service, the User is solely responsible for paying taxes in accordance with the tax laws of their country of residence. The Service is not a tax agent and will not notify the User of any possible tax costs when using the Service.
7.9. The User guarantees to indemnify the Service (the managing company, directors, and employees) in cases of claims or complaints directly or indirectly related to the User’s use of the Service, except for damages caused by the Service’s own (intentional or negligent) actions.
7.10. The User guarantees that they are the owner of the funds used in their transactions or have the right to dispose of them. Furthermore, the User agrees that the accounts whose requisites are specified in the Request belong to them personally. Transfers of funds to third parties are strictly prohibited by the Service.
7.11. The User agrees to refrain from using the Service for fraudulent and illegal transactions and agrees that any attempt to exchange fraudulent capital will be prosecuted to the fullest extent of the law. The User’s actions may be considered illegal under the laws of the User’s country of residence and/or the country where the Service is registered.
7.12. The User agrees not to falsify communication flows related to the operation of the Service, not to interfere with its software and/or hardware, and not to exert any other influence capable of disrupting the normal operation of the Service, understanding that such actions will be prosecuted to the fullest extent of the law.
7.13. The User acknowledges that the content of the Service’s website is subject to protection under laws on property rights, intellectual property, and copyrights. Unauthorized use of this content is illegal.
7.14. The parties — User and Service — are not liable to each other for non-performance of obligations in cases of force majeure, including natural disasters, fires, floods, terrorist acts, civil unrest, changes in power, as well as malfunctions in the operation of electronic payment systems, power supply systems, communication networks, and internet service providers.
7.15. Funds transferred by the User to electronic payment systems and/or financial institutions are under their exclusive responsibility. The Service is not liable for the improper or illegal use of the features of electronic payment systems by the User or for misuse of the functionality of electronic payment systems. Relationships between the User and the electronic payment system and/or financial institution are governed by agreements between them.
8. PROCEDURE FOR FILING CLAIMS AND RESOLVING DISPUTES
8.1. Any conflicts related to the provision of services by the Service to the User are resolved through communication between the User and the Service administration based on the terms of this User Agreement.
8.1.1. All complaints regarding this User Agreement may be submitted electronically to the email address specified on the Service's website.
8.2. If it is impossible to resolve issues through negotiations, the dispute is resolved in accordance with the applicable law of the Service’s place of registration.
When creating a request, be sure to indicate your valid email address! Any changes to the request data are possible only with confirmation from the email specified in the request.
Operatör Çevrimiçi
Yetkilendirme
Yorumlar
Haberler
Obmen.money has updated its homepage
31.7.2025
With the new interface on Obmen.money, you can now find the right trading pair faster and get the best rate
Obmen.money launches cash directions in Turkey
26.6.2025
Obmen.money now supports cash USD exchange in Turkish cities – fast, convenient, and at market rates