Changing account details on a Request can only be done via the e-mail you provided when creating the Request! This is a necessary measure to identify you as the creator of the Request.The email should be sent to [email protected] from the email address you provided when creating the Request. The email should contain:
If you provided an incorrect, erroneous, or one-time email, changing account details will only be possible through video confirmation of the transaction (shared via a Google Drive link).
Video Requirements:
- Subject – your Request number
- Body – new account details (or details for a Refund)
If you provided an incorrect, erroneous, or one-time email, changing account details will only be possible through video confirmation of the transaction (shared via a Google Drive link).
Video Requirements:
- The video must be recorded from the platform you used.
- In the video, you must show the transaction history and examine its details. This information is necessary to confirm that the deposit was made by you. Clearly visible should be: sender’s address, hash, ticker, amount, and transaction date.
- The video must be of good quality, clear, and at least 10 seconds long.
- During the video, please refresh the page.
- The video must be uploaded to Google Drive with access enabled.
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2026-06-05 14:00:21
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2026-04-18 17:05:00
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